Refund Policy Overview
At ArenaReserve, we prioritize fair financial operations for both sports athletes and facility owners. Every ground booking involves holding prime venue calendar slots; hence, refunds are strictly automated and structured based on cancellation lead times and match confirmation states.
Direct Booking Refund Schedule
| Cancellation Timeframe | Player Refund % | Owner Compensation | Processing Time |
|---|---|---|---|
| More than 24 hours prior to slot | 100% Full Refund | None (Slot released for re-booking) | Instant (Wallet) |
| Within 24 hours of slot | 50% Partial Refund | 95% of retained fee credited to Owner | Instant (Wallet) |
| Past slot time or no-show | 0% (Non-refundable) | 100% of owner fee | N/A |
50/50 Match Challenge Refund Rules
1. Open / Pending Challenges (100% Refundable)
If you create an open public challenge or send a direct team challenge and cancel before any opponent has accepted and paid, you receive a full 100% refund immediately back to your ArenaReserve wallet.
2. Accepted Match Challenges (Escrow Locked)
Once the opponent accepts and funds their 50% share, both teams have committed to the slot. The booking is marked as challenge_accepted. To prevent unilateral cancellations that strand opposing squads, automated single-party cancellation is disabled. If both teams agree to postpone or cancel due to mutual agreement, support will review and process refunds.
Adverse Weather & Venue Unavailability
In scenarios where a match cannot proceed due to:
- Heavy rain, waterlogging, or severe weather warnings on open turfs.
- Venue floodlight generator failures or facility power outages.
- Ground maintenance emergencies or double-booking by venue management.
Players are entitled to a 100% full refund or a free reschedule voucher, validated upon notification to ArenaReserve support within 24 hours of the affected slot.
Refund Methods & Settlement Timelines
In-App Wallet Refund
Instant balance update. Funds become immediately available for booking any other arena across the platform.
Bank / Easypaisa Reversal
Upon special request for account closure, manual bank withdrawals are audited and settled in 3 to 5 business days.
Need Support With a Refund?
Provide your Booking ID, registered email, and match date to our dedicated billing and refund support desk: